Shipping terms and conditions
Discount Rigging, Custom Packaging & Shipping Worldwide!
Best shipping, packaging and rigging value guarantied!
ITSFREIGHT is our primary contractor preforming all our rigging, packaging, shipping and storage. As an added incentive we have a performance clause requiring them to earn our business daily. If at any time a buyer receives a quote 10% lower than ITSFREIGHT they will meet or beat any like king shipping quote so long as it can be confirmed in writing.
To speed up the process and improve the customer service ITSFREIGHT has trained our sales team and eBay check out people to process ITSFREIGHT invoices for you. There will still be two invoices 1. for the asset being purchased through KING SURPLUS and one for your rigging, packaging & shipping through ITSFREIGHT but you will only be talking to one person.
We are not here to scam buyers with high shipping fees and hidden costs like some sellers. We are simply here to sell large volumes of assets fast. If you ever experience anything other than excellent service from ITSFREIGHT or any of our KING SURPLUS employees please do not hesitate to contact my assistant Brittany or I and we will do our very best to make you happy.
Thank you for your time!
Robin King, CEO
King Surplus Company
Shipping Terms and Conditions
All freight and shipping, including but not limited to nonstandard freight fees, escort fees, permit fees, bonding requirements, ton/tax mileage fees, or any other charges imposed by hauler or any government are the sole responsibility of purchaser. King Surplus may from time to time assist the buyer with aspects of the packaging and shipping just as a customer service to the buyer. As such the buyer agrees to be responsible for the shipping and should the buyers item or items become damaged in shipping or transit the buyer will hold King Surplus completely and totally harmless from any and all liability whatsoever, including but not limited to filing damage or freight claims with the carrier. King Surplus will guide buyers through the process of filing a freight claim but King Surplus Company does not file freight claims. FYI: Freight companies will only refund the cost of the asset, KSC would loose money if the freight company refunded our cost and not the buyers cost. We use only the best freight companies and are able to ship 99% of our shipments with not problems.
YOUR ITEM OR ITEMS MAY ARRIVE PARTIALLY DISASSEMBLED. Many times it is more cost effective to remove parts to make the shipment more compact and cost effective. King Surplus Company OFFERS CONSULTATION, TRAINING, ASSEMBLY, ERECTION AND SET-UP SERVICES FOR A SEPARATE FEE WHICH IS NOT INCLUDED IN THIS CONTRACT.
INTERNATIONAL SHIPPING POLICY
We have sold thousands of items internationally and are happy to sell and assist you with your international purchase where allowed by USA law. Before bidding please make sure this item is allowed to be imported into your country. If your order is shipping outside the United States, you may be required to pay duties, taxes and other fees by your home country on top of shipping and packaging costs. ITSFREIGHT also offers certificates of origin, appraisals, custom commercial documentation's and other import / export documentation required by some countries for additional fees. These costs are additional costs and are the sole responsibility of the buyer. We are not responsible for items being delayed or confiscated in customs or for any additional charges or fees. In "some cases" if a item is returned to us undeliverable with in 7 days of shipment, we will refund your monies MINUS shipping charges, fees and an additional 25% restocking fee ($25 minimum) or we will resell your item for you at a discounted rate. Please contact us if you have any further questions.